To assess needs, formulate solutions, implement, and support information needs, maintain the operations, services, staff and resources of Information Technology.
FULL PURPOSE OF CLASSIFICATION
The purpose of this classification is to assess needs, formulate solutions, implement, and support information needs, maintain the operations, services, staff and resources of Information Technology, which includes personal computer and mainframe computer systems, Internet activities, computer networks (Local Area and Wide Area Networks), and telecommunication services.
ESSENTIAL FUNCTIONS
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Coordinate activities for database environment including overseeing the development and organization of the databases, server hardware and software technologies (including Server 2003, Server 2008, VMware Virtual Environment), network systems and implementation of new technologies.
Coordinates, schedules, plans the installation and testing of new products and improvements to computer systems, such as the installation of new servers, databases and network solutions. Coordinates, schedules, and plans for all City software applications maintenance or upgrades. Design and monitor the operation of all City data backup, retention, and storage systems.
Provides input and recommendations relating to City’s technology needs; analyzes the city’s networking and server needs; recommends acquisitions of equipment changes or upgrades; prepares and recommends equipment specifications; provides information relating to specifications.
Works with City Staff to design and implement projects requiring server-based solutions. Manage all technical aspects of the databases and processes; maintains and monitors database security; ability to query databases using Microsoft SQL 2003 or higher Manage data from multiple sources including internal, external, and 3rd party data. Work with 3rd party vendors to test programs or databases, correct errors and submit necessary modifications.
Recommends and evaluates software, hardware and processes to the team and end-users. Implements solutions and maintains applications of processes.
Delivers services in his/her area of expertise as called upon by the I.T. Director and City Management Team in support of the mission and goals of the City.
Ensures departmental compliance with all applicable rules, regulations, standards, policies and procedures; ensures adherence to established safety procedures; monitors work environment and use of safety equipment to ensure safety of employees and other individuals; initiates any actions necessary to correct deviations or violations.
Consults with Director of Information Technology to review department operations and activities, review/resolve problems, receive advice/direction, and provide recommendations
Provides technical support, training, and information to system users, staff members, and elected officials regarding operation of hardware and software, procedures, problems, and related issues; coordinates technical training by outside vendors; troubleshoots and/or resolves problems.
Communicates with hardware/software service representatives and technical support representatives; provides information concerning operational and/or mechanical problems as appropriate.
Communicates with supervisor, employees, other departments, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems; responds to requests for service or assistance.
Assist supervisors, staff, and other departments to define business requirements and system goals, identify and resolve business systems issues. Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
Set and manage project expectations with supervisors and end users by leading planning sessions for enhancing business processes, operations, information process flow and new or improved reporting processes.
Plan and coordinate training of existing staff, for implementation of new software and/or upgrades to existing software.
ADDITIONAL FUNCTIONS
Performs other related duties as required.
MINIMUM QUALIFICATIONS
Bachelor’s degree in information technology, computer science, engineering or closely related field; eight to twelve years of experience in computer information systems; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
PERFORMANCE APTITUDES
Specific Knowledge, Skills, or Abilities: Thorough knowledge of Windows and SQL languages, personal computer and mainframe computer systems, Internet activities, computer networks (Local Area and Wide Area Networks), and telecommunication services. Must be able to learn, comprehend, and apply all city or departmental policies, practices, and procedures necessary to function effectively in the position.
Data Utilization: Requires the ability to coordinate, manage, and/or correlate data. Includes exercising judgment in determining time, place and/or sequence of operations, referencing data analyses to determine necessity for revision of organizational components, and in the formulation of operational strategy. Practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow chars. Proven data analysis, data verifications and problem-solving abilities.
Human Interaction: Requires the ability to function in a managerial capacity for a division or organizational unit. Includes the ability to make decisions on procedural and technical levels. Good project management skills and/or substantial exposure to project-based work structures. Ability to communicate ideas in both technical and user-friendly language.
Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to overhaul, restore, renovate, construct, and/or rebuild equipment, machinery, or objects, requiring adherence to prescribed standards and specifications. Requires the ability to operate and control the actions of the same equipment, machinery, and/or objects.
Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, and ratios; may include ability to calculate surface areas, volumes, weights, and measures.
Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.
Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
ADA COMPLIANCE
Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.
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FULL PURPOSE OF CLASSIFICATION
The purpose of this classification is to assess needs, formulate solutions, implement, and support information needs, maintain the operations, services, staff and resources of Information Technology, which includes personal computer and mainframe computer systems, Internet activities, computer networks (Local Area and Wide Area Networks), and telecommunication services.
ESSENTIAL FUNCTIONS
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Coordinate activities for database environment including overseeing the development and organization of the databases, server hardware and software technologies (including Server 2003, Server 2008, VMware Virtual Environment), network systems and implementation of new technologies.
Coordinates, schedules, plans the installation and testing of new products and improvements to computer systems, such as the installation of new servers, databases and network solutions. Coordinates, schedules, and plans for all City software applications maintenance or upgrades. Design and monitor the operation of all City data backup, retention, and storage systems.
Provides input and recommendations relating to City’s technology needs; analyzes the city’s networking and server needs; recommends acquisitions of equipment changes or upgrades; prepares and recommends equipment specifications; provides information relating to specifications.
Works with City Staff to design and implement projects requiring server-based solutions. Manage all technical aspects of the databases and processes; maintains and monitors database security; ability to query databases using Microsoft SQL 2003 or higher Manage data from multiple sources including internal, external, and 3rd party data. Work with 3rd party vendors to test programs or databases, correct errors and submit necessary modifications.
Recommends and evaluates software, hardware and processes to the team and end-users. Implements solutions and maintains applications of processes.
Delivers services in his/her area of expertise as called upon by the I.T. Director and City Management Team in support of the mission and goals of the City.
Ensures departmental compliance with all applicable rules, regulations, standards, policies and procedures; ensures adherence to established safety procedures; monitors work environment and use of safety equipment to ensure safety of employees and other individuals; initiates any actions necessary to correct deviations or violations.
Consults with Director of Information Technology to review department operations and activities, review/resolve problems, receive advice/direction, and provide recommendations
Provides technical support, training, and information to system users, staff members, and elected officials regarding operation of hardware and software, procedures, problems, and related issues; coordinates technical training by outside vendors; troubleshoots and/or resolves problems.
Communicates with hardware/software service representatives and technical support representatives; provides information concerning operational and/or mechanical problems as appropriate.
Communicates with supervisor, employees, other departments, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems; responds to requests for service or assistance.
Assist supervisors, staff, and other departments to define business requirements and system goals, identify and resolve business systems issues. Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
Set and manage project expectations with supervisors and end users by leading planning sessions for enhancing business processes, operations, information process flow and new or improved reporting processes.
Plan and coordinate training of existing staff, for implementation of new software and/or upgrades to existing software.
ADDITIONAL FUNCTIONS
Performs other related duties as required.
MINIMUM QUALIFICATIONS
Bachelor’s degree in information technology, computer science, engineering or closely related field; eight to twelve years of experience in computer information systems; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
PERFORMANCE APTITUDES
Specific Knowledge, Skills, or Abilities: Thorough knowledge of Windows and SQL languages, personal computer and mainframe computer systems, Internet activities, computer networks (Local Area and Wide Area Networks), and telecommunication services. Must be able to learn, comprehend, and apply all city or departmental policies, practices, and procedures necessary to function effectively in the position.
Data Utilization: Requires the ability to coordinate, manage, and/or correlate data. Includes exercising judgment in determining time, place and/or sequence of operations, referencing data analyses to determine necessity for revision of organizational components, and in the formulation of operational strategy. Practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow chars. Proven data analysis, data verifications and problem-solving abilities.
Human Interaction: Requires the ability to function in a managerial capacity for a division or organizational unit. Includes the ability to make decisions on procedural and technical levels. Good project management skills and/or substantial exposure to project-based work structures. Ability to communicate ideas in both technical and user-friendly language.
Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to overhaul, restore, renovate, construct, and/or rebuild equipment, machinery, or objects, requiring adherence to prescribed standards and specifications. Requires the ability to operate and control the actions of the same equipment, machinery, and/or objects.
Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, and ratios; may include ability to calculate surface areas, volumes, weights, and measures.
Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.
Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
ADA COMPLIANCE
Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.
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